Frequently Asked Questions Placing an Online Order:- 1. Browse through our Reptile Supplies online store.
- 2. Add products to your shopping cart & proceed to checkout.
- 3. Checkout via our Secure Payment Gateway secured by:
Payment: -We accept MasterCard, VISA, Discover, American Express.-We do not accept : Checks or Money Orders SHIPPING:- Orders ship within 72 hours unless on a product is on back order.
- All Products are shipped Standard FedEx Ground.
- Customers will be notified within 48 hours of their order time if a product is on back order.
- There will be no extra freight charge for back-ordered items shipped via FedEx.
- If an item can NOT be shipped within 72 hours, we will contact you via email.
- If we do not receive a response via email within 24 hours we will attempt to contact you via Telephone.
- Depending on your email security settings some of our outgoing emails might end up in your spam folder.
Shipping Rate Information:-Standard Ground Shipping Rates are determined by the total $ amount of a sale. Order Total
| Shipping Cost
| | $0.00 - $29.50 | $14.95 | | $29.51 - $79.50 | $17.95 | | $79.51 - $99.50 | $20.95 | | $99.51 - $109.50 | $23.95 | | $109.51 - $129.50 | $26.95 | | $129.51 - $149.50 | $29.95 | | $149.51 - $250.50 | $35.95 | | $250.51 - $550.50 | $46.95 | | $550.51 - $750.50 | $65.95 | | $750.51 - $3500.00 | $85.95 |
-NOTE: In Stock Orders received after 3:00PM (EST) on Friday will be shipped on the following Tuesday.
-FedEx DOES NOT DELIVER ON THE WEEKENDS! Returns:If you are not completely satisfied with any unused item, for any reason, you can return it within 15 days for a refund or replacement.
To ensure proper credit, you must e-mail us first for a Return Merchandise Authorization (RMA) number. Not letting us know you are returning an item will result in refusal of the return and it will be returned to sender! Shipping charges are not refundable, unless you are returning merchandise which we sent in error.
All returns should be properly packaged and insured against shipping damage and must include all original boxes & paperwork to receive a refund, replacement, or credit. Credits or refunds cannot be issued for improperly packaged, or OPENED or incomplete items.
Any other problems, or concerns about an item? Call us! We will do our best to ensure your complete satisfaction.
Defective Merchandise:Unless otherwise stated, all products we sell come with the full manufacturer's warranty. (Occasionally, clearance items or other "closeouts" may have different warranty terms, which will be clearly disclosed on that item's information page.)
Keep all warranties and owner's manuals you receive. In the event an item becomes defective, please refer to the warranty information you receive for proper procedures. MISSING/INCORRECT/DAMAGED MERCHANDISE:These items must be reported by the next business day. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with FedEx label in order for us to file a claim. Failure to do so will forfeit any damage claim.
Be sure to keep packaging and also send in warranty card for the Zoo Med Powersun Mercury Vapor Lamps and also the T-Rex Active Uv Mercury Vapor Bulb.These are expensive bulbs and it is difficult to warranty them with out these two items.We will do our best to help you solve any problems you might have, but each manufacturer's warranty policy is different. Call us if you have any problems or questions.
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FAQ's
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